Privacy Policy

Who we are

This policy explains how Now Property Group Ltd, trading as NowProperty, collects and handles your personal information, and what rights you have over it.

We are the data controller for the information described here. Our registered office is 20–22 Wenlock Road, London, N1 7GU, and our company number is 09884435. We are registered with the Information Commissioner’s Office under registration number ZA591976.

What we collect

Depending on how you use our service, we may collect:

• Contact details – your name, email address, phone number and postal address.
• Property details – the address and details of a property you are letting, renting, or enquiring about.
• Enquiry details – the content of messages you send us and notes from conversations with our team.
• Referencing and identity information – where you are applying for a tenancy, including proof of identity, right to rent documentation, employment and income details, and credit history.
• Technical information – your IP address, browser type and how you use our website, collected through cookies.

How we use it

We use your information to respond to enquiries, arrange and carry out viewings, process offers and applications, carry out tenant referencing and right to rent checks, prepare tenancy agreements, manage properties and tenancies, meet our legal and regulatory obligations, and improve our website and service.

Where you have agreed to it, we may also send you information about properties and services that may interest you. You can withdraw that consent at any time.

Our legal basis

We rely on the performance of a contract where we are providing lettings or management services to you; our legitimate interests in running and improving our business, where those interests do not override your rights; our legal obligations, including right to rent and anti-money-laundering checks; and your consent, where we send you marketing or use non-essential cookies.

Who we share it with

We share information only where it is needed to deliver our service or meet a legal obligation. That may include:

• Landlords and prospective tenants, where relevant to a tenancy.
• Referencing providers who carry out credit and reference checks on our behalf.
• Deposit protection schemes, where a deposit is held.
• Contractors and tradespeople, where maintenance work is required at a property.
• Our professional advisers, and regulators or authorities where the law requires it.

We do not sell your personal information to anyone.

How long we keep it

We keep your information only for as long as we need it for the purposes set out above, or for as long as the law requires.

Your rights

Under UK data protection law you have the right to ask us for a copy of the information we hold about you, to have inaccurate information corrected, to ask us to delete it or restrict how we use it, to object to certain uses including direct marketing, to ask us to transfer it to another provider, and to withdraw any consent you have given.

To exercise any of these, contact us using the details below. If you are not happy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

Our website uses cookies. For details of what we set and how to control them, see our Cookie Policy.

Contact us

For any question about this policy or your information, get in touch: