Frequently asked questions

No. We do not charge tenants a fee for finding or referencing a property.

Certain payments, such as your rent and a tenancy deposit, are payable as part of any tenancy. What can lawfully be charged to a tenant is limited by the Tenant Fees Act 2019, and we will confirm every payment to you in writing before you commit to anything.

Tell us which property you would like to see and which days and times suit you, and we will arrange it. If you would like to see several properties, we will line the viewings up together where we can.

You can reach us on 0203 002 9100 or through our contact page.

We will confirm the offer with you and the landlord, talk you through a full breakdown of what is payable, and begin referencing.

Once referencing is complete we prepare the tenancy agreement, collect the deposit and first payment of rent, and arrange the inventory and your move-in date.

We use Goodlord to carry out comprehensive referencing on all prospective tenants, including credit checks, income references and previous landlord references.

We will also need to see proof of identity and, where relevant, your visa, so we can complete the Right to Rent check the law requires.

Where an applicant does not meet our standard affordability or referencing criteria, we may request a suitable guarantor or discuss other arrangements permitted by law.

Yes. Every deposit we hold is registered with a government-approved deposit protection scheme, and we use a DPS custodial scheme for managed properties. You will receive the scheme details in writing at the start of your tenancy.

Electronically. We send the agreement to every party via DocuSign, so you can read it through and sign online without any paperwork.

It means we are only paid if we successfully let your property. Where a letting agreement is not finalised, there is no fee to pay.

Our current fees are set out in full on our Landlords page, and we confirm them in writing before any agreement begins. There are no hidden charges added later.

Yes. Our management service covers property maintenance, tenant requests and issues, annual safety compliance checks, and rent collection.

Rent is transferred to you promptly, less any fees owed.

We provide professional photography, floor plans and a clear written description, and list your property with full visibility across the major property portals.

We handle all registrations and viewings, and negotiate offers against the criteria you set.

It depends on the property, the asking rent and the time of year. We will give you an honest view of what to expect at valuation rather than an optimistic one, and keep you updated throughout.

We handle residential lettings and property management across London. If you are unsure whether we cover your area, call us and we will tell you straight away.

Yes. NowProperty is registered with the Property Ombudsman and follows the Code of Practice for Residential Letting Agents, which sets the standard of service you can expect from us.

Please tell us first, so we have the chance to put it right. Call us or write to us and we will acknowledge your complaint and respond in line with our complaints procedure.

If we cannot resolve matters between us, you can refer your complaint to the Property Ombudsman. Full details are on our Terms & Conditions page.

Monday to Saturday, 09:00 to 18:00, and closed on Sundays and bank holidays. You can call us on 0203 002 9100 during those hours, or send a message through our contact page at any time and we will come back to you.

We only collect what we need to provide our service and meet our legal obligations, and we never sell your information. Our Privacy Policy sets out exactly what we collect, why, and what rights you have over it.